Bright Town Training aims to provide a positive learning experience for all learners.
Because course materials and digital content may become accessible immediately after enrollment, refunds are assessed on a case-by-case basis.
Learners seeking a refund must submit a written request to:
team@brighttown.training
within 7 calendar days of purchase.
Verified duplicate payments may be eligible for a full refund.
Where learners experience technical issues preventing reasonable access to a purchased programme, Bright Town Training will make reasonable efforts to resolve the issue before considering a refund.
Approved refunds are typically processed within 7–14 business days, depending on payment provider processing times.
Bright Town Training reserves the right to refuse refund requests that do not comply with this policy.
Refund requests should be submitted to:
team@brighttown.training
Our team is available to help you understand our courses, enrolment process, and learning support before you begin.
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